SHIPPING & RETURNS

 

Shipping And Return Policy

Emile Henry USA, Inc. (Marcato USA) Shipping Policy

We currently ship only within the continental United States. Orders are sent via UPS Ground. Please note that we do not ship to P.O. Boxes.

Orders in stock are processed Monday through Friday, excluding holidays. Please allow up to 3 business days for processing before shipment, including expedited orders.

Expedited delivery options (such as 2-Day or Next Day Air) begin once your order has shipped. Once a package is with the carrier (UPS), any delays or disruptions fall under the carrier’s responsibility.

During the busy holiday season, please allow extra processing time between Black Friday and Christmas.

Holiday Closures - 2025

Our corporate office and fulfillment center will be closed in observance of the following holidays:

  • New Years Day, January 1st
  • MLK Day, January 20th
  • Washington's Birthday, February 17th
  • Memorial Day, May 26th
  • Independence Day, July 4th
  • Labor Day, September 1st
  • Thanksgiving, November 27th & 28th
  • Christmas, December 25th, 26th

Emile Henry USA, Inc. (Marcato USA) Return Policy

All items purchased between November 1 and December 31 may be returned or exchanged through January 31.

Please note:

  • Returned items must be unused, and accompanied by proof of purchase.
  • Refunds are issued to the original form of payment once the item is received and inspected.
  • Shipping fees are non-refundable.
  • Gift returns are welcome - our Customer Care team can assist with a store credit.

You’re welcome to use any private, traceable carrier for your return. Refunds and credits include the value of the item and any applicable taxes; however, shipping fees are non-refundable. For your peace of mind, we recommend tracking and insuring your package until it reaches our facility (UPS and FedEx include complimentary insurance up to $100).

Our return address is:
Marcato USA (Emile Henry USA)
501 Cornell Drive
Wilmington, DE 19801
Attn: Web Returns

If you purchased the item from a different retailer (such as Amazon, Crate & Barrel, etc.) please reach out to that retailer directly to assist with your return.

If you have questions or need further assistance please don't hesitate to reach out to us via email (info@marcatousa.com) or phone (302-326-4800)

Emile Henry USA, Inc. (Marcato USA) Sales Tax Policy

Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.