SHIPPING & RETURNS
Shipping And Return Policy
Emile Henry USA, Inc. (Marcato USA) Shipping Policy
We currently do not ship orders outside of the continental United States. Our primary shipping method is FedEx Ground Home Delivery and in some instances UPS Ground or USPS. We do not ship to PO Boxes. We currently offer any free shipping promotions (to the continental USA only) on orders that exceed $150.
In stock orders are processed and shipped Monday-Friday, excluding holidays, they are shipped in 2-4 business days from purchase, and arrive in 5-7 business days once you've received a shipping confirmation. Shipping and handling times are approximate and not guaranteed. Please allow for additional processing days between Black Friday & Christmas. For orders shipping to apt. or over $200 value, a signature is required at delivery.
In 2023, our corporate office & fulfillment center will be closed in observance of the following holidays;
- Presidents Day, February 20th
- Spring Holiday, April 7th
- Memorial Day, May 29th
- Independence Day, July 3rd & 4th
- Labor Day, September 4th
- Columbus Day, October 9th
- Thanksgiving, November 23rd & 24th
- Christmas Day, December 25th
Emile Henry USA, Inc. (Marcato USA) Return Policy
Items may be returned within 30 days of receipt of goods. Please contact us with the following information:
- Order Number
- Product Name(s) and Product Number(s)
- Reason for Return
Returned items can be shipped back to us via US Mail or any private, traceable parcel carrier. Refunds or credits are limited to the value of the item and any taxes charged, we do not credit shipping for buyer remorse. Emile Henry USA, Inc. (Marcato USA) is not responsible for returned items until they are received by us. As such, customers should insure / track their returned items. Package insurance is free (up to $100) with UPS and FedEx.
Items being returned must be unused, in their original packaging.
Emile Henry USA, Inc. (Marcato USA) Sales Tax Policy
Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.