SHIPPING & RETURNS

 

Shipping And Return Policy

Emile Henry USA, Inc. (Marcato USA) Shipping Policy

We currently do not ship orders outside of the continental United States. Our primary shipping method is FedEx Ground Home Delivery and in some instances UPS Ground or USPS. We do not ship to PO Boxes. We currently offer any free shipping promotions (to the continental USA only) on orders that exceed $150.

In stock orders are processed and shipped Monday-Friday, excluding holidays, they are shipped in 2-4 business days from purchase, and arrive in 5-7 business days once you've received a shipping confirmation. Shipping and handling times are approximate and not guaranteed. Please allow for additional processing days between Black Friday & Christmas. For orders shipping to apt. or over $200 value, a signature is required at delivery. 

In 2025, our corporate office & fulfillment center will be closed in observance of the following holidays; 

  • New Years Day, January 1st
  • MLK Day, January 20th
  • Washington's Birthday, February 17th
  • Memorial Day, May 26th
  • Independence Day, July 4th
  • Labor Day, September 1st
  • Thanksgiving, November 27th & 28th
  • Christmas, December 25th, 26th

Emile Henry USA, Inc. (Marcato USA) Return Policy

Items may be returned within 30 days of receipt of goods. Please contact us with the following information:

  • Order Number
  • Product Name(s) and Product Number(s)
  • Reason for Return

You can return items to us using US Mail or any private, traceable shipping carrier. Please note that refunds or credits will cover the value of the item and any taxes, but we don’t reimburse shipping costs for returns due to buyer’s remorse. Emile Henry isn’t responsible for returned items until we receive them, so we recommend insuring and tracking your return. UPS and FedEx offer free insurance for packages up to $100.

Our return address is:
Marcato USA (Emile Henry USA)
501 Cornell Drive
Wilmington, DE 19801
Attn: Web Returns

Items being returned must be unused, in their original packaging.

If you purchased the item from a different retailer (such as Amazon, Crate & Barrel, etc.) please reach out to that retailer directly to assist with your return.

If you have questions or need further assistance please don't hesitate to reach out to us via email (info@marcatousa.com) or phone (302-326-4800)

Emile Henry USA, Inc. (Marcato USA) Sales Tax Policy

Shipments to residents are subject to applicable sales taxes. No sales taxes are applicable elsewhere at this time.